Terms of service


Terms of Service



Last updated: [18 SEP 2025]


Welcome to M21 Studio (“we”, “us”, “our”). By using our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before placing an order.





1. About Us



M21 Studio is an online retailer of sportswear, accessories, and related goods.

Email: m21studiouk@outlook.com





2. Eligibility



  • You must be at least 18 years old, or have parental/guardian permission, to place an order.
  • By ordering, you confirm that all information you provide is accurate and complete.






3. Orders & Payment



  • All prices are shown in GBP and include VAT where applicable.
  • Payment must be made in full at checkout using the payment methods offered.
  • After placing an order, you’ll receive a confirmation email. We reserve the right to cancel an order if stock is unavailable, payment is not received, or a pricing/description error occurs.






4. Shipping & Delivery



  • Delivery times are estimates only and may vary due to courier delays, customs, or events outside our control.
  • Please ensure your shipping details are correct — we cannot accept responsibility for parcels sent to an address entered incorrectly.






5. Returns & Refunds



Our Return & Refund Policy is part of these Terms.





6. Customised, Printed & Embroidered Products



  • Personalised, printed, or embroidered items are made to order and cannot be cancelled, returned, or refunded once production has begun, except where faulty.
  • Double-check all spelling, colours, sizes, and artwork before submitting your order.






7. Intellectual Property



All content on this website (including text, graphics, logos, and images) is the property of M21 Studio or our licensors. You may not copy, reproduce, or use any content without written permission.





8. Prohibited Use



You agree not to:


  • Use our website for any unlawful purpose.
  • Attempt to gain unauthorised access to our systems or data.
  • Disrupt or interfere with the security or proper functioning of the site.






9. Limitation of Liability



  • We are not liable for indirect, incidental, or consequential losses arising from the use of our website or products.
  • Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any matter that cannot legally be excluded.






10. Privacy



We respect your privacy and handle your personal information in line with our Privacy Policy. By using our website, you consent to the collection and use of your data as described there.





11. Changes to These Terms



We may update these Terms from time to time. The latest version will always be available on our website, and your continued use of the site means you accept any changes.





12. Governing Law



These Terms are governed by the laws of England & Wales. Any disputes will be handled by the courts of England & Wales.